OVERVIEW

Information Architecture

Problem to solve

How do we organize a multi-service website to be intuitive for potential customers to search through?

Role

UX Strategist / Information Architect

Client

ANDELLE Creative

Year

2020

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The young entrepreneurs behind ANDELLE reached out with a beginning version of their soon-to-launch website. They wanted a consultation from a UX perspective. They had beautiful brand developed but with little knowledge of UX frameworks or concepts. They weren't sure what to look for but knew something didn't feel right. Instead of giving UI best practices and recommendations, I suggested we take a step back and look at their whole business approach instead.

User and business win-win:

Organize a website that has a clear path to service for potential clients - to ease their search and quicken the process of gaining leads for the ANDELLE team. 

THE PROCESS

Auditing current website

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Understanding the people behind the business and their goals

 

Especially as a service-based company, it was important to identify what the team was offering and whom they aspired to attract. 

Their original lists of services:

Branding Design

Graphic Design

Digital Design

Interior Design

Fashion Design

Their goals and target audience when asked were:

They wanted to attract people who related to them. People who chose to pursue their dreams and working together with them could make ideas comes to life.

Overall Feedback: 

What is lacking is a clear journey for visitors. The site reads more like a portfolio of skill sets with technical names and explanations instead of a flow a potential client could navigate with ease.

Strategy

Using our target audience's needs and pain points to influence the information architecture.

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Ideate and design

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Pulling from pain points of the user persona needing clear information with their busy schedules, it made sense to explore buckets/categorizations of available services to ease this.

Key elements:

 

1. Reduce the cognitive load of searching through a larger list of available options and motivate users to reach an actionable item that fits their needs.

2. Rename the current categories to match industry standards for what people are expecting to find and search for. (Also a plus for SEO)

3. Change the organizational approach from what a business offers to what people are looking for!

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New site map

Separated into 3 main categories with subcategories fitting the companies skill set but based on industry naming conventions.

For the Business

For the Home

For You

This allows users to explore different categories but still find what they ultimately need and follow through with the actionable items that will result in leads for ANDELLE. 

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Wireframe

Provided a sample Home Page based on their initial design that reflects communicating the 3 categories from the beginning of a potential client's journey on their site.

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Outcomes

The team at ANDELLE were happy with the new site map and approach to their website! They expressed their understanding of the value of UX. Overall, the changes delayed their initial launch date but they said:

"It's so much more organized and specific. Thanks to you!" 

- Michelle Vazquez, Co-Founder of ANDELLE Creative